About Us
SNWM Shop is the trading name for The Scottish
National War Memorial; we are not registered for VAT. The Memorial is
established by Royal Charter as a charitable trust (SC009869). We are completely dedicated to your
total satisfaction. If you have any problems, queries or suggestions please
contact our Secretary at info@snwm.org
Making a Purchase
Making a purchase could not be easier. Just browse
the different sections of the shop and click on any items you wish to purchase.
Clicking on the item will put it into your shopping basket, which can be viewed
at any time. At the end of your shopping, your basket will show the items
selected and the total cost of your purchases. You may still change any item
until you click the Buy button.
Shipping and Handling
UK postage and packing is already included in the
price. There is a surcharge for overseas orders. We charge postage at cost
price. We use Royal Mail to ship your goods, usually second class. We only
include a minimal amount for packing. Apart from when the Staff member is on
holiday we undertake to dispatch your order within two weeks as the office is manned on a part-time basis. If you pay for your order by cheque this may take longer as orders are not dispatched until the cheque has cleared through the banking process.
Customs and Excise Duty
For international orders all customs duties and
local taxes are the responsibility of the customer. We have no control over
these charges and cannot predict what they may be. Custom policies vary widely
from country to country, so you should contact your local Customs office for
further information. Additionally, please note that when ordering from SNWM Online
Shop you are considered the importer of record and must comply with all laws
and regulations of the country in which you are receiving the goods and may be
subject to opening and inspection by Customs authorities.
Tax Charges
There are no additional taxes or charges added to
your order.
Credit Card Security
SNWM Shop takes online security and customer
confidence very seriously. All card payments are made using PayPal, an
independent payment facility which allows credit / debit card transactions to
be processed without passing your card details on to us. We do not retain,
store or have access to customer credit information.
Shortages
We try to make sure that only items that are in
stock or due to delivered to us within a few days are shown on the web site,
but should any item ordered on line be out of stock, we will email the buyer
and advise regarding the possible time delay. At this stage the buyer may
choose whether the rest of the order should be sent or whether the order should
be held until the list is complete. We ask for patience in this instance; however,
we do endeavour to fulfil all orders as soon as possible.
Returns/Cooling Off Period
Should the purchaser or buyer decide for any reason
to return any of the products purchased we request that contact is made with us
first. Unless specifically marked as non-returnable, we will refund the full
purchase price of the product(s). Postage is not refunded, unless the incorrect
item(s) were sent. This refund will be given on safe receipt of the item(s). We
allow the purchaser 14 days, after receipt of the order, to inform SNWM Shop of
the intention to return any item. This should be done by email at info@snwm.org
or phone +44 (0)131 226 7393. Thereafter
the product should be posted within 21 days from receipt of the original order.
Damaged Goods and Shortages
If any part or all of your order arrives broken or
damaged please contact us before returning any item. This should be reported to
us within 7 days of receipt, stating the nature of the fault. We will endeavour
to replace any broken or faulty product as soon as possible.
Copyright
The copyright to all the images contained within
the SNWM Shop website remain the property of the website owners and no form of
reproduction for private, commercial sales or non-commercial distribution is
permitted.
Privacy Policy
SNWM is a Scottish charity which
administers the Scottish National War Memorial in Edinburgh Castle. This privacy policy will explain how the
charity uses the personal data we collect from you when you make a purchase
from our website or when you contact us to request information about or an
addition or amendment to our Rolls of Honour.
What data do we collect?
SNWM collects the following data:
Personal identification information (Name,
address, email address, phone number etc)
How do we collect your data?
You directly provide SNWM with the data we
collect. We collect data and process
data when you:
- Place an order for any of our products
- When you request an addition or amendment
to our Rolls of Honour
- When you contact us with a query about the
Rolls of Honour
How will we use your data?
SNWM collects your data so that we can:
- Process your order
- Email you if there is a query with your order
- Contact you about any request for additions
or amendments to the Rolls of Honour
How do we store your data?
Our company securely stores your data at the
SNWM office, Edinburgh Castle. Electronic
data is stored on a secure server. We
print paper copies of orders and enquiries and these are stored in files held
in the SNWM office.
SNWM keeps paper records indefinitely.
What are your data protection rights?
SNWM would like to make sure you are fully
aware of all of your data protection rights.
Every user is entitled to the following:
The right to access – You have the right to request that SNWM provides copies of your
personal data. We may charge you a small
fee for this service.
The right to rectification – You have the right to request that SNWM correct any information you
believe is inaccurate. You also have the
right to request SNWM to complete information you believe is incomplete.
The right to erasure – You have the right to request that SNWM erase your personal data.
The right to restrict processing – You have the right to request that SNWM restrict the processing of
your personal data.
The right to object to processing – You have the right to request that SNWM transfer the data that we
have collected to another organization or directly to you.
If you make a request, we have one month
to respond to you. If you would like to
exercise any of these rights, please contact us at our email: chiefexecutive@snwm.org
Call us at: 0131 226 7393
Or write to us: The Chief Executive, The Scottish National War
Memorial, The Castle, Edinburgh, EH1 2YT
What are cookies?
Cookies are test files placed on your computer to collect standard internet
log information and visitor behaviour information. When you visit our website, we may collect
information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org
How do we use cookies?
SNWM uses cookies in a range of ways to improve your experience on our
website including:
- Keeping you signed in
- Understanding how you use our website
Privacy policies of other websites
The SNWM website may contain links to
other websites. Our privacy policy
applies only to our own website, so if you click on a link to another website,
you should read their privacy policy.
Our payments are processed by PayPal. Please read their privacy policy about how
payments are processed. https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Changes to our privacy policy
SNWM keeps its privacy policy under
regular review and places any updates on this web page. This privacy policy was last updated on 29
November 2019.
How to contact us
If you have any questions about SNWM’s
privacy policy, the data we hold on you or you would like to exercise one of
your data protection rights, please do not hesitate to contact us.
Email: chiefexecutive@snwm.org
Call us at: 0131 226 7393
Or write to us: The Secretary to the
Trustees, The Scottish National War Memorial, The Castle, Edinburgh, EH1 2YT
How to contact the appropriate authority
Should you wish to report a complaint or
if you feel that SNWM has not addressed your concern in a satisfactory manner,
you may contact the Information Commissioner’s Office.
Email: Scotland@ico.org.uk
Address: The Information Commissioner's Office
- Scotland
45 Melville Street
Edinburgh
EH3 7HL
Reaching Us
Should you require to contact us, please email info@snwm.org
or phone +44 (0)131 226 7393. Alternatively,
write to: SNWM, The Castle, Edinburgh, EH1 2YT
Liability
In no circumstances shall SNWM Shop be liable, in
contract, tort (including negligence or breach of statutory duty) or otherwise
howsoever and whatever the cause thereof for any increased costs or expenses;
for any loss of profit, business, contracts, revenues or anticipated savings;
or for any special, indirect or consequential damage of any nature arising
directly or out of the display of an announcement on the website, or of any
error or defect therein, or of the performance, non-performance or delayed
performance by SNWM Shop of this contract.
The Shop shall not be under any liability in
respect of any failure to carry out, or delay in carrying out, any of its
obligations hereunder attributable to any cause of whatever nature outside its
reasonable control and cannot be liable for any statement or conduct of any
third party.
In the event of any dispute between yourself and
any other user or users of this website, you hereby release SNWM Shop, its
officers, employees, agents, successors in rights and content providers from
claims, demands and damages (actual and consequential) of every kind or nature,
known and unknown, foreseen and unforeseen, disclosed and undisclosed, arising
out of or in any way related to such dispute or disputes and/or Shop service.
You undertake to indemnify SNWM Shop and its trustees,
officers, employees and agents against all liability, claims, costs and
expenses which it or they may incur by reason of your use of the website.
