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About Us

SNWM Shop is the trading name for The Scottish National War Memorial; we are not registered for VAT. The Memorial is established by Royal Charter as a charitable trust (SC009869). We are completely dedicated to your total satisfaction. If you have any problems, queries or suggestions please contact our Secretary at info@snwm.org

Making a Purchase

Making a purchase could not be easier. Just browse the different sections of the shop and click on any items you wish to purchase. Clicking on the item will put it into your shopping basket, which can be viewed at any time. At the end of your shopping, your basket will show the items selected and the total cost of your purchases. You may still change any item until you click the Buy button.

Shipping and Handling

UK postage and packing is already included in the price. There is a surcharge for overseas orders. We charge postage at cost price. We use Royal Mail to ship your goods, usually second class. We only include a minimal amount for packing. Apart from when the Staff member is on holiday we undertake to dispatch your order within a week.

Customs and Excise Duty

For international orders all customs duties and local taxes are the responsibility of the customer. We have no control over these charges and cannot predict what they may be. Custom policies vary widely from country to country, so you should contact your local Customs office for further information. Additionally, please note that when ordering from SNWM Online Shop you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods and may be subject to opening and inspection by Customs authorities.

Tax Charges

There are no additional taxes or charges added to your order.

Credit Card Security

SNWM Shop takes online security and customer confidence very seriously. All card payments are made using PayPal, an independent payment facility which allows credit / debit card transactions to be processed without passing your card details on to us. We do not retain, store or have access to customer credit information.

Shortages

We try to make sure that only items that are in stock or due to delivered to us within a few days are shown on the web site, but should any item ordered on line be out of stock, we will email the buyer and advise regarding the possible time delay. At this stage the buyer may choose whether the rest of the order should be sent or whether the order should be held until the list is complete. We ask for patience in this instance; however, we do endeavour to fulfil all orders as soon as possible.

Returns/Cooling Off Period

Should the purchaser or buyer decide for any reason to return any of the products purchased we request that contact is made with us first. Unless specifically marked as non-returnable, we will refund the full purchase price of the product(s). Postage is not refunded, unless the incorrect item(s) were sent. This refund will be given on safe receipt of the item(s). We allow the purchaser 14 days, after receipt of the order, to inform SNWM Shop of the intention to return any item. This should be done by email at info@snwm.org or phone +44 (0)131 226 7393. Thereafter the product should be posted within 21 days from receipt of the original order.

Damaged Goods and Shortages

If any part or all of your order arrives broken or damaged please contact us before returning any item. This should be reported to us within 7 days of receipt, stating the nature of the fault. We will endeavour to replace any broken or faulty product as soon as possible.

Copyright

The copyright to all the images contained within the SNWM Shop website remain the property of the website owners and no form of reproduction for private, commercial sales or non-commercial distribution is permitted.

Privacy Policy

SNWM Shop does not disclose buyers' information to third parties.

Reaching Us

Should you require to contact us, please email info@snwm.org or phone +44 (0)131 226 7393. Alternatively, write to: SNWM, The Castle, Edinburgh, EH1 2YT

Liability

In no circumstances shall SNWM Shop be liable, in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof for any increased costs or expenses; for any loss of profit, business, contracts, revenues or anticipated savings; or for any special, indirect or consequential damage of any nature arising directly or out of the display of an announcement on the website, or of any error or defect therein, or of the performance, non-performance or delayed performance by SNWM Shop of this contract.

The Shop shall not be under any liability in respect of any failure to carry out, or delay in carrying out, any of its obligations hereunder attributable to any cause of whatever nature outside its reasonable control and cannot be liable for any statement or conduct of any third party.

In the event of any dispute between yourself and any other user or users of this website, you hereby release SNWM Shop, its officers, employees, agents, successors in rights and content providers from claims, demands and damages (actual and consequential) of every kind or nature, known and unknown, foreseen and unforeseen, disclosed and undisclosed, arising out of or in any way related to such dispute or disputes and/or Shop service.

You undertake to indemnify SNWM Shop and its trustees, officers, employees and agents against all liability, claims, costs and expenses which it or they may incur by reason of your use of the website.

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