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About Us

SNWM Shop is the trading name for The Scottish National War Memorial; we are not registered for VAT. The Memorial is established by Royal Charter as a charitable trust (SC009869). We are completely dedicated to your total satisfaction. If you have any problems, queries or suggestions please contact our Secretary at info@snwm.org

Making a Purchase

Making a purchase could not be easier. Just browse the different sections of the shop and click on any items you wish to purchase. Clicking on the item will put it into your shopping basket, which can be viewed at any time. At the end of your shopping, your basket will show the items selected and the total cost of your purchases. You may still change any item until you click the Buy button.

Shipping and Handling

UK postage and packing is already included in the price. There is a surcharge for overseas orders. We charge postage at cost price. We use Royal Mail to ship your goods, usually second class. We only include a minimal amount for packing. Apart from when the Staff member is on holiday we undertake to dispatch your order within a week.

Customs and Excise Duty

For international orders all customs duties and local taxes are the responsibility of the customer. We have no control over these charges and cannot predict what they may be. Custom policies vary widely from country to country, so you should contact your local Customs office for further information. Additionally, please note that when ordering from SNWM Online Shop you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods and may be subject to opening and inspection by Customs authorities.

Tax Charges

There are no additional taxes or charges added to your order.

Credit Card Security

SNWM Shop takes online security and customer confidence very seriously. All card payments are made using PayPal, an independent payment facility which allows credit / debit card transactions to be processed without passing your card details on to us. We do not retain, store or have access to customer credit information.

Shortages

We try to make sure that only items that are in stock or due to delivered to us within a few days are shown on the web site, but should any item ordered on line be out of stock, we will email the buyer and advise regarding the possible time delay. At this stage the buyer may choose whether the rest of the order should be sent or whether the order should be held until the list is complete. We ask for patience in this instance; however, we do endeavour to fulfil all orders as soon as possible.

Returns/Cooling Off Period

Should the purchaser or buyer decide for any reason to return any of the products purchased we request that contact is made with us first. Unless specifically marked as non-returnable, we will refund the full purchase price of the product(s). Postage is not refunded, unless the incorrect item(s) were sent. This refund will be given on safe receipt of the item(s). We allow the purchaser 14 days, after receipt of the order, to inform SNWM Shop of the intention to return any item. This should be done by email at info@snwm.org or phone +44 (0)131 226 7393. Thereafter the product should be posted within 21 days from receipt of the original order.

Damaged Goods and Shortages

If any part or all of your order arrives broken or damaged please contact us before returning any item. This should be reported to us within 7 days of receipt, stating the nature of the fault. We will endeavour to replace any broken or faulty product as soon as possible.

Copyright

The copyright to all the images contained within the SNWM Shop website remain the property of the website owners and no form of reproduction for private, commercial sales or non-commercial distribution is permitted.

Privacy Policy

SNWM is a Scottish charity which administers the Scottish National War Memorial in Edinburgh Castle. This privacy policy will explain how the charity uses the personal data we collect from you when you make a purchase from our website or when you contact us to request information about or an addition or amendment to our Rolls of Honour.

What data do we collect?

SNWM collects the following data:

Personal identification information (Name, address, email address, phone number etc)

How do we collect your data?

You directly provide SNWM with the data we collect. We collect data and process data when you:

  • Place an order for any of our products
  • When you request an addition or amendment to our Rolls of Honour
  • When you contact us with a query about the Rolls of Honour

How will we use your data?

SNWM collects your data so that we can:

  • Process your order
  • Email you if there is a query with your order
  • Contact you about any request for additions or amendments to the Rolls of Honour

How do we store your data?

Our company securely stores your data at the SNWM office, Edinburgh Castle. Electronic data is stored on a secure server. We print paper copies of orders and enquiries and these are stored in files held in the SNWM office.

SNWM keeps paper records indefinitely.

What are your data protection rights?

SNWM would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request that SNWM provides copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that SNWM correct any information you believe is inaccurate. You also have the right to request SNWM to complete information you believe is incomplete.

The right to erasure – You have the right to request that SNWM erase your personal data.

The right to restrict processing – You have the right to request that SNWM restrict the processing of your personal data.

The right to object to processing – You have the right to request that SNWM transfer the data that we have collected to another organization or directly to you.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@snwm.org

Call us at: 0131 226 7393

Or write to us: The Secretary to the Trustees, The Scottish National War Memorial, The Castle, Edinburgh, EH1 2YT

What are cookies?

Cookies are test files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org

How do we use cookies?

SNWM uses cookies in a range of ways to improve your experience on our website including:

  • Keeping you signed in
  • Understanding how you use our website

Privacy policies of other websites

The SNWM website may contain links to other websites. Our privacy policy applies only to our own website, so if you click on a link to another website, you should read their privacy policy.

Our payments are processed by PayPal. Please read their privacy policy about how payments are processed. https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Changes to our privacy policy

SNWM keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29 November 2019.

How to contact us

If you have any questions about SNWM’s privacy policy, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: info@snwm.org

Call us at: 0131 226 7393

Or write to us: The Secretary to the Trustees, The Scottish National War Memorial, The Castle, Edinburgh, EH1 2YT

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that SNWM has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: Scotland@ico.org.uk

Address: The Information Commissioner's Office - Scotland
45 Melville Street
Edinburgh
EH3 7HL

Reaching Us

Should you require to contact us, please email info@snwm.org or phone +44 (0)131 226 7393. Alternatively, write to: SNWM, The Castle, Edinburgh, EH1 2YT

Liability

In no circumstances shall SNWM Shop be liable, in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof for any increased costs or expenses; for any loss of profit, business, contracts, revenues or anticipated savings; or for any special, indirect or consequential damage of any nature arising directly or out of the display of an announcement on the website, or of any error or defect therein, or of the performance, non-performance or delayed performance by SNWM Shop of this contract.

The Shop shall not be under any liability in respect of any failure to carry out, or delay in carrying out, any of its obligations hereunder attributable to any cause of whatever nature outside its reasonable control and cannot be liable for any statement or conduct of any third party.

In the event of any dispute between yourself and any other user or users of this website, you hereby release SNWM Shop, its officers, employees, agents, successors in rights and content providers from claims, demands and damages (actual and consequential) of every kind or nature, known and unknown, foreseen and unforeseen, disclosed and undisclosed, arising out of or in any way related to such dispute or disputes and/or Shop service.

You undertake to indemnify SNWM Shop and its trustees, officers, employees and agents against all liability, claims, costs and expenses which it or they may incur by reason of your use of the website.

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